Have you heard this term before?
The direct translation of Ichigo Ichie (一期一会) is “one time, one meeting.”
A friend recently mentioned it to me and I’ve been thinking about it since. It’s a key concept in chado (the Japanese ritual of preparing and presenting tea), with many ties to Zen Buddhism. The term is linked to the 16th century tea master Sen Rikyu, and it means that every one chance, one moment in a lifetime, cannot be duplicated.
It’s a concept for both tea and for life. You get one chance, do it right ^_^
From a customer service perspective, it also means “that the moment when people encounter one another doesn’t happen the same way every time.” Interesting thought.
P.S. If you want to experience a traditional tea ceremony, Cha-An offers this twice a month (or you could get a group of four friends to rent out the tea room).